Customer orders
Eligible everyday retail goods, such as clothing, books, and stationery, securely packaged and ready for pickup.
HALEN FOR BUSINESS
BUSINESS DELIVERY
Your package.
Your next customer.
Send eligible, ready-packed items with Halen’s on-demand package delivery. Move a customer order, business documents, or supplies between local addresses—with a 50 lb package limit and photo confirmation.
How to arrange a deliveryWHAT YOUR BUSINESS CAN SEND
Ready-packed goods.
Ready for the next stop.
Business documents
Replaceable documents and printed materials in a sealed envelope or package. Keep originals that cannot be replaced out of the delivery.
Office-to-office supplies
Eligible office supplies and other ordinary goods sent between your business locations or to a named recipient.
These examples remain subject to Halen’s item restrictions. Package delivery moves an item you have already prepared; it does not include shopping, selecting merchandise, or paying a store on your behalf.
PACKAGE REQUIREMENTS
Check the contents before booking.
| Requirement | Halen’s guidance |
|---|---|
| Weight | Maximum 50 lb per package. The package must fit safely in the assigned vehicle without blocking visibility or interfering with driving. |
| Packaging | Use a closed, secure package. Cushion breakable contents and prevent movement, leakage, and exposed sharp edges. |
| Contents | Describe the actual contents accurately. Check eligibility before requesting a driver if an item is unusual or uncertain. |
| Value and protection | Ask Halen support before sending a high-value or fragile item. A declared value does not purchase insurance or guarantee reimbursement. Do not send irreplaceable goods. |
Items Halen does not accept
Do not send chemicals or drugs; illegal or stolen goods; weapons, ammunition, explosives, or fireworks; hazardous or infectious materials; alcohol, tobacco, vaping products, or cannabis; prescription medicines; cash or negotiable financial instruments; live animals; human remains or biological specimens; or goods requiring specialist handling, refrigeration, or medical supervision. Food and grocery orders are separate from this package-delivery service.
Read the Package Delivery Policy in Halen’s Terms & Conditions. If the contents are uncertain, contact support before booking.
HOW TO ARRANGE A DELIVERY
From your business
to the right address.
Prepare the handoff
Pack the item, confirm its weight and eligibility, and arrange for someone to release it at pickup. Tell the recipient what is coming.
Enter the delivery details
Use package delivery in the Halen app. Enter the pickup and delivery addresses, recipient details, and an accurate item description. Include the business name, suite, entrance, receiving hours, and handoff instructions.
Review and confirm
Check availability for the addresses, delivery details, and the quoted delivery price and fees before confirming. Halen accepts all major credit cards. Have the package ready when the driver arrives.
Package-delivery prices and fees are shown for the delivery before confirmation. The $3.95 rideshare booking fee is not a package-delivery quote. Availability and estimated arrival times depend on the specific request; do not promise a customer a guaranteed deadline based only on the distance.
HANDOFF & CONFIRMATION
Know how the delivery finishes.
Meeting the driver is recommended.
Ask the recipient or an authorized person to be ready to receive the package. Halen also allows door drop-off when authorized and safe; provide a clear, accessible location.
Photo confirmation
Deliveries use photo confirmation, with a signature or delivery PIN when required. If your delivery requires a signature or PIN, someone must be available to complete it. The requirement cannot be skipped because the recipient is unavailable.
WHEN SOMETHING CHANGES
A closed door should not mean
an unclear next step.
What if the recipient is unavailable or the business is closed?
An authorized, safe door drop-off may still be possible. If the location cannot be accessed, no safe authorized drop-off is available, or a required signature or PIN cannot be obtained, the driver must contact the sender and Halen support for instructions. A return or alternative delivery may involve an additional charge only as disclosed or separately agreed.
What if I need to change or cancel the delivery?
Contact Halen’s in-app support promptly, especially once pickup or delivery is underway. Provide the booking reference and the requested change. Delivery cancellation and return charges, if applicable, are disclosed before booking; do not assume the rideshare cancellation window applies to packages.
What if a package is missing or damaged?
Check the drop-off location and whether reception or another authorized person received it. Report the issue to Halen with the delivery reference, item description, proof of value, and available photos. Keep packaging and damaged goods where safe. Any reimbursement or coverage depends on the applicable terms, policy, and circumstances; photo confirmation is not an insurance guarantee.
Can I book multiple deliveries, use business billing, or connect my store?
Contact Halen about your volume and workflow before relying on bulk dispatch, consolidated billing, or a store integration. This page describes individual on-demand package deliveries and does not establish availability of those additional features.
DELIVERY RESOURCES