Have the reference
Include the trip, delivery, or payout reference.
HALEN / CONTACT HALEN SUPPORT
Talk to a real team,
any time.
Halen support is available 24/7 for riders, drivers, and delivery customers.
How to reach us.
| Channel | Details |
|---|---|
| In-app chat | Available 24/7 in the Halen app, for riders and drivers. |
| Live phone call | If you need more help, chat can connect you to a live phone call with our team. |
| support@halentech.com, if you can’t access the app. |
Get a faster answer.
Describe what happened
Say what happened, when, and what you expected.
Protect your account
Never share your password, sign-in code, or full card number. Halen will never ask for them.
Other contacts.
STRAIGHT ANSWERS
Support questions.
Is support really available 24/7?
Yes. In-app chat is available every hour of every day.
Can I speak to a person by phone?
Yes. Start in the in-app chat, and it can connect you to a live phone call when you need more help.
What if I can’t open the app?
Email support@halentech.com with your account details and the issue.
How do I report a lost item?
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