Get safe
Move to a safe place if you can. Turn on hazard lights. Call 911 if anyone is hurt or the road is blocked.
HALEN / IF YOU’RE IN AN ACCIDENT
Stay calm.
Take it step by step.
What riders and drivers should do after an accident during a Halen trip.
Right after the accident.
Check on others
Drivers: make sure your rider is okay and out of harm’s way.
Exchange information
Get the other driver’s name, phone number, license number, plate, and insurance details.
Document the scene
Take photos of all vehicles, the scene, and the plates. Ask the police for the report number.
What not to do.
Don’t admit fault or discuss who is to blame at the scene. Don’t agree to any payment. Stick to the facts.
Report it to Halen.
Report the accident to Halen right away, even if no one seems hurt, through the Halen Driver app, the rider app, or Halen’s 24/7 in-app chat. Halen will check that everyone is okay, gather the information needed, and notify our insurance carrier.
| Have ready | Details |
|---|---|
| Trip details | The trip reference, time, and location. |
| Photos | Vehicles, damage, the scene, and plates. |
| Other driver | Name, phone, license, plate, and insurance. |
| Police report | The report number, if police responded. |
For drivers.
Notify Halen and the applicable insurer promptly, and answer questions completely and honestly, including which apps were on at the time. Being online with other rideshare apps can affect your claim; see Driving with More Than One App. For coverage at each trip stage, see Insurance Coverage.
STRAIGHT ANSWERS
Accident questions.
Do I need to report a minor accident?
Yes. Report every accident to Halen right away, even if no one seems hurt. Some coverages have strict reporting deadlines.
Who contacts the insurance company?
Halen notifies its insurance carrier on your behalf. Drivers should also follow the claim instructions they receive.
Should I admit fault?
No. Stick to the facts and let the insurers and police determine fault.
Can I talk to someone right away?
Yes. In-app chat is available 24/7 and can connect you to a live phone call.
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