HALEN / FLIGHT BOOKINGS: CHANGES & REFUNDS
Your flight changed?
Know your options.
How changes, cancellations, and refunds work for flights booked through Halen, and the U.S. rules that protect travelers.
Before you book.
Halen shows the full fare, including taxes and fees, before you confirm. Read the fare rules for your ticket: some fares can’t be changed or refunded, and baggage fees vary by airline.
U.S. rules that protect travelers.
| Rule | What it means |
|---|---|
| 24-hour rule | For flights booked at least 7 days before departure, U.S. rules generally let you cancel within 24 hours of booking without a penalty, or hold the fare for 24 hours. How it applies can depend on who sold the ticket. |
| Canceled flights | If the airline cancels your flight and you don’t accept an alternative, you’re entitled to a refund. |
| Significant changes | If the airline significantly changes your flight, such as moving departure or arrival by 3 or more hours for a domestic flight or 6 or more hours for an international flight, and you don’t accept the change, you’re entitled to a refund. |
Learn more from the U.S. Department of Transportation.
Your airport ride.
Add a Halen ride to your trip so your pickup is ready when you land. If your flight changes, update your ride in the app or contact Halen’s 24/7 in-app chat. See Airport & travel for pickup tips.
STRAIGHT ANSWERS
Flight questions.
Can I cancel my flight for free?
If you booked at least 7 days before departure, U.S. rules generally allow a penalty-free cancellation within 24 hours of booking. After that, your fare rules apply.
The airline canceled my flight. Do I get my money back?
Yes, if you don’t accept an alternative flight, you’re entitled to a refund.
Are taxes and fees included in the price?
Yes. Halen shows the full fare, including taxes and fees, before you book.
Who do I contact about my flight?
Start with Halen’s 24/7 in-app chat, which is available 24/7.
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