Be ready
Be at the pickup spot on time, so your driver isn’t kept waiting.
HALEN / RATINGS & FEEDBACK
Respect is rated
both ways.
After a trip, riders and drivers rate each other. Ratings help keep Halen safe and respectful for everyone.
How ratings work.
Riders rate their driver, and drivers rate their rider. Your rating is the average of the ratings you receive, on a scale of 1 to 5 stars.
| Account | Minimum rating |
|---|---|
| Rider accounts | Suspended if the average rating falls below 3.5 stars. |
| Driver accounts | Suspended if the average rating falls below 4 stars. |
Keeping a good rating as a rider.
Be respectful
Treat your driver and the vehicle with care. Buckle up and follow the driver’s safety instructions.
Be accurate
Enter the right pickup and destination, and tell your driver about stops through the app.
Keeping a good rating as a driver.
Safe driving
Drive lawfully and attentively, and keep the vehicle clean and in good condition.
Clear communication
Confirm the rider’s name and destination, and follow the route the rider expects.
Respect
Treat every rider fairly, including riders with service animals or mobility aids.
If your account is suspended.
Riders can contact Halen’s 24/7 in-app chat for help with a suspended account. Drivers can request a review by emailing support@halentech.com with their account details and any relevant information. See Account Review & Deactivation.
STRAIGHT ANSWERS
Ratings questions.
Can I see my rating?
Your rating is shown in the app.
What happens if my rating drops?
Rider accounts are suspended below 3.5 stars, and driver accounts below 4 stars.
Can I report a problem instead of leaving a low rating?
Yes. For anything serious, such as unsafe driving or discrimination, report it through Halen’s 24/7 in-app chat. A rating alone does not tell Halen what happened.
Can a driver ask for a review of a suspension?
Yes. Email support@halentech.com with your account details and any relevant information. See Account Review & Deactivation.
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