Email support
Send your request to support@halentech.com.
HALEN / ACCOUNT REVIEW & DEACTIVATION
Know the rules.
Know your options.
Why a driver account can be restricted or deactivated, and how to ask Halen for a review.
Why an account can be restricted.
Halen may restrict or end access for:
| Reason | Examples |
|---|---|
| Eligibility or insurance | Losing eligibility, such as a suspended license, or a lapse in required insurance. |
| Safety | Unsafe conduct, or an immediate risk to riders or others. |
| Breaches | Serious or repeated breaches of the Driver Agreement or Halen’s policies. |
| Fraud or account misuse | Fraud, or someone else using your account. |
| Nonpayment | Unpaid subscription or insurance charges. |
| Rating | An average driver rating below 4 stars. |
| Legal requirements | When the law requires it. |
Halen may place an immediate temporary restriction when it is reasonably needed to protect safety, prevent fraud, or comply with the law.
What Halen tells you.
Halen will give you the reason for a restriction or deactivation and the available review process, unless the law prohibits it or disclosure would seriously compromise safety or an investigation.
How to request a review.
Include the details
Your account details, what happened, and any relevant evidence.
Halen decides
Halen reviews the information without unreasonable delay and tells you its decision.
Your earnings and subscription.
Deactivation does not forfeit earned, undisputed payments. If Halen permanently deactivates your account, it stops future subscription renewals. During a temporary restriction, Halen will explain how your subscription is treated.
STRAIGHT ANSWERS
Review questions.
Will I be told why my account was restricted?
Yes, unless the law prohibits it or it would seriously compromise safety or an investigation.
Do I lose money I already earned?
No. Earned, undisputed payments remain payable.
Does a low rating mean I did something wrong?
A low rating or complaint is reviewed in context. Driver accounts are suspended below a 4-star average, and you can request a review.
Where are the full rules?
In section 16 of the Halen Driver Agreement.
KEEP EXPLORING