Match the ride
Check the plate, the vehicle, and the driver against your booking. If anything doesn’t match, don’t get in.
HALEN / SAFETY FEATURES IN THE APP
Safety, built in
from pickup to drop-off.
Here is how Halen helps keep riders and drivers safe, and what you can do on every trip.
What Halen does.
| Feature | What it means |
|---|---|
| Driver screening | Drivers must be at least 25 and complete background and driving-record screening before they can drive. |
| Real-time ID | Real-time ID checks help confirm that the driver on the trip is the approved Halen driver. |
| Trip monitoring | Halen monitors trips while they are in progress. |
| Approved vehicles | Vehicles must be six years old or newer, inspected, and insured. |
| 24/7 support | In-app chat is available any time, and it can connect you to a live phone call when you need more help. |
What you can do on every ride.
Wait somewhere safe
Wait in a visible, well-lit place, and stay inside until your driver arrives.
Buckle up
Wear a seat belt once you’re seated.
Speak up
If something feels wrong, end the trip in a safe place and contact Halen.
Reporting a safety concern.
Report safety concerns through Halen’s 24/7 in-app chat, which is available 24/7 and can connect you to a live phone call. If you can’t use the app, email support@halentech.com. Include the trip reference, what happened, and a safe way to reach you.
STRAIGHT ANSWERS
Safety questions.
Are Halen drivers background-checked?
Yes. Drivers must complete background and driving-record screening and be at least 25 years old.
Can I talk to a person?
Yes. In-app chat is available 24/7, and it can connect you to a live phone call.
What if I’m in an accident?
Get safe and call 911 if anyone is hurt. Then follow the steps in If You’re in an Accident.
Is my ride insured?
Halen carries rideshare insurance for trips. Drivers can read Insurance Coverage for how coverage works at each trip stage.
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