Good questions.
Clear answers.

Halen is preparing for a Philadelphia launch in January 2027, subject to readiness and required approvals. Do not rely on Halen for a time-sensitive journey until service availability is confirmed.

Rideshare and last-mile package delivery. Food, grocery, retail, flights, and vacation rentals are part of Halen’s broader plans and will roll out separately.

The initial plan focuses on Philadelphia and surrounding Pennsylvania communities. Exact pickup coverage will be confirmed before launch. New Jersey and Delaware pickups are not included in the initial plan.

Airport and station access require separate authorization. Halen will confirm these services when approvals and operations are ready. Our Philadelphia guide provides general travel directions; it is not an announcement of Halen access.

Halen’s planned pricing model does not add a demand-based surge multiplier. Different trips can still cost different amounts, and other applicable charges may be part of the total. Read the pricing guide.

Drivers keep 100% of ride fares, minus third-party fees. Drivers pay a subscription to use the platform. This statement refers to the fare, not the rider’s entire payment including separate charges.

Halen supports scheduled rides, booking for someone else, and a choice of available vehicle types. For adding stops or changing an active destination, check the options on the trip or ask in-app support.

Cancel within two minutes after a driver accepts your trip without a charge. Later cancellations may incur the listed category fee. See cancellation guidance.

The package weight limit is 50 lb. Chemicals and drugs are prohibited; contact in-app chat about uncertain items. The package guide helps you prepare the item, addresses, and recipient.

Arrange the handoff before requesting delivery. Meeting the driver is recommended, and Halen also allows door drop-off. Confirm receiving hours and provide instructions. If a signature or PIN is required, someone must be available to complete it.

Use the Halen account portal linked from Halen’s website. An account or app download does not by itself confirm that local bookings are open.

Keep the relevant booking or order reference, date and time, a short description of the issue, and any useful screenshot. Never share your password, verification code, or full payment card details.

Halen offers 24/7 in-app chat. Provide the trip reference and a short description so the team can identify the journey. Do not post personal trip or contact information publicly.

Read Halen’s Privacy Policy and Terms & Conditions on the main website.