Use a unique password.
Choose a password you do not reuse on other services. A password manager can help you keep track of strong, different passwords.
THE HALEN GUIDE / 11
ACCOUNT SECURITY
Your account.
Keep it yours.
Simple habits for protecting your login, recognizing suspicious messages, and sharing information safely when you need help.
START WITH THE BASICS
Protect the account
behind your everyday trips.
Keep sign-in codes private.
An account login code is for you to enter in the genuine sign-in flow. Do not read it to someone who calls or messages you.
Keep your device current.
Install security updates for your phone and browser. Protect your device with a screen lock, particularly when it contains signed-in accounts.
RECOGNIZE THE PRESSURE
“Act now” is a reason
to pause.
An urgent message is not proof of an urgent problem.
Unexpected messages may claim your account is locked, a payment failed, or a refund is waiting. Logos and familiar names can be copied.
Open the app or website through a route you already trust instead of using a link or phone number in the message. Check there before entering information or making a payment.
SHARE WHAT HELPS
A booking reference is useful.
A password is not.
When reporting a trip or delivery issue through a verified support channel, provide the relevant booking reference, date, and a short description. Share screenshots only after checking for unrelated personal information. Do not include full card details or account credentials.
Keep receipts, addresses, and phone numbers out of public posts. If you discuss a problem publicly, remove identifying information first.
IF YOU ALREADY RESPONDED
Take the next step
through a trusted channel.
- If you shared a password, change it on the genuine service and anywhere you reused it.
- If you shared payment details or sent money, contact your payment provider using its official contact information.
- If you opened a suspicious attachment, update your device’s security software and follow its guidance.
- Keep the message and relevant details so you can report what happened.
COMMON QUESTIONS
Codes, links, and account access.
Are login codes and trip-verification codes the same?
No. This advice concerns account sign-in, password-reset, and payment verification codes. If a service uses a separate pickup or delivery PIN, follow the instructions shown in your own app and check what that code authorizes.
Where should I access Halen?
Start at gethalen.com and use its account links. Be careful with lookalike addresses in unsolicited messages or search advertisements.
FURTHER READING
These tips draw on the FTC’s consumer guidance: protecting verification codes and recognizing phishing. Report suspected scams at ReportFraud.ftc.gov.
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