Book from your account
Enter the pickup, destination, and time. You can book right away or schedule ahead.
HALEN / TEEN RIDERS
Rides for teens,
on a parent’s account.
Parents and guardians can request a ride for their teen from their own Halen account.
How it works.
You must be at least 18 to create a Halen account. Parents and guardians request rides for their teens from their own account. The account holder books and pays for the ride and is responsible for the trip.
Share the ride details
Send your teen the vehicle, plate, and driver details so they can match the ride.
Follow the trip
Keep in touch with your teen during the ride and confirm when they arrive.
Before the ride.
| Check | What to do |
|---|---|
| Match the ride | Your teen should check the plate, vehicle, and driver against the booking and never get into a car that doesn’t match. |
| Seat belts | Everyone buckles up once seated. |
| Younger children | Children who need a car seat or booster have different needs. See Family & group rides for car-seat guidance. |
| Help | Halen’s 24/7 in-app chat is available any time. In an emergency, call 911. |
STRAIGHT ANSWERS
Teen rider questions.
Can my teen create their own Halen account?
No. Halen accounts are for people 18 and older. A parent or guardian requests the ride for their teen from their own account.
Who is responsible for the ride?
The account holder who books it, including payment and the rider’s conduct during the trip.
Are Halen drivers screened?
Yes. Drivers must be at least 25 and complete background and driving-record screening. See Safety Features in the App.
What if something goes wrong?
Contact Halen’s 24/7 in-app chat, which can connect you to a live phone call. For immediate danger, call 911.
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